Refund policy

14-Day Refund Policy

Last updated: [09/07/2024]

Thank you for shopping at Fermenterforge.com. We strive to ensure that our customers are satisfied with their purchases. However, if you are not completely satisfied with your purchase, we're here to help.

1. Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

2. Return Process

To initiate a return, please contact us at info@fermenterforge.com with your order number and the reason for your return. Once we receive your request, we will provide you with instructions on how to send back your item. Please ensure that the item is securely packaged to prevent any damage during transit.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

4. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Customized products

6. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@fermenterforge.com.

8. Contact Us

If you have any questions on how to return your item to us, contact us at info@fermenterforge.com.